Customer Service Specialist

Ricercamy.com, the new recruiting company founded with the aim to rewrite the

standards of the sector in Italy, is seeking a:

CUSTOMER SERVICE SPECIALIST

Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST.

Job Purpose:

the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery.

Key Duties and responsibilities:

Order management in the ERP system (SAP)

Knowledge of goods handling systems (MB51, MB04, MMBE)

Sending of purchase orders to vendors (intercompany or third parties)

Delivery time monitoring interacting with vendors (by e mail, calls)

Monitoring and managing deliveries to the customer.

Sales orders invoices creation and support in solving e-invoicing issues.

Support to finance department for solving issues linked to purchase orders and sales orders.

Support to the Customer Service Manager for the monthly Net Sales forecast.

Manage any product return process following the reverse process from customer to the warehouse.

Skills:

Excellent knowledge of SAP

Good english, written and spoken

Strong phone contact handling skills and active listening

Familiar with CRM systems

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize and manage time effectively

Adaptability

Ability to Work Under Pressure

Positive Attitude

Languages:

Native Italian speaker and fluent in English.

MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL

Temporary contract is offered (3 months)

The position is open to both men and women (L. 903/77 e L. 125/91).

“Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”